
Frequently Asked Questions
What types of wallpaper do you offer?
We offer two types of wallpaper:
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Peel and Stick Wallpaper: This is self-adhesive and can be easily applied and removed without damaging your walls.
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Traditional Wallpaper: This requires adhesive to be applied to the wall before installation for a long-lasting finish.
Are the wallpapers reusable?
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Peel and Stick Wallpaper: Can be removed and reused in some cases if handled carefully during removal.
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Traditional Wallpaper: Not reusable as the adhesive binds it to the wall.
Can I use your wallpaper in bathrooms or kitchens?
Yes, but avoid areas with direct water exposure. Ensure proper ventilation in humid areas to prevent peeling or damage.
What is your return and refund policy?
We accept returns on unopened and undamaged wallpaper within 30 days of purchase. Custom orders are non-refundable. Please review our full return policy for more details.
Can I order samples?
Yes, we offer sample sizes for all our wallpaper designs so you can see and feel the material before committing to a full order. Please contact us for more information.
What are the differences between peel and stick and traditional wallpaper?
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Peel and Stick:
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Easy to install and remove.
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Ideal for renters or temporary applications.
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Does not require additional tools like adhesive.
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Works best on smooth, clean, and dry surfaces.
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Traditional Wallpaper:
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Offers a more permanent solution.
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Requires wallpaper adhesive to be applied.
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Typically more durable and suited for long-term use.
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Can be used on a wider range of wall surfaces.
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How do I clean and maintain the wallpaper?
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Peel and Stick: Use a soft, damp cloth to wipe away dirt or stains.
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Traditional Wallpaper: Gently clean with a damp sponge or cloth. Avoid using harsh chemicals or scrubbing.
Do you offer custom designs or sizes?
Yes, we can create custom wallpaper designs and sizes. Please contact us with your specific requirements.
How long does shipping take?
Shipping times vary depending on your location. Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout
How do I contact customer support?
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You can reach us via email at info.thepapercompany@gmail.com. Our team is available Monday to Friday, 9 AM to 5 PM (EST).
Can I install the wallpaper myself?
Yes! Both types of wallpaper are designed for DIY installation. We provide detailed instructions for each type to help you achieve a professional-looking result.
What surfaces are suitable for your wallpaper?
Our wallpapers work best on smooth, clean, and dry walls. Avoid applying on textured, wet, or freshly painted walls. Ensure the surface is free of dust and debris before installation.
How do I measure my walls for wallpaper?
Measure the height and width of each wall and multiply to get the total square footage. For patterned designs, we recommend adding 10-15% extra to account for pattern matching and trimming.
Do you ship internationally?
Yes, we offer international shipping. Please note that additional shipping fees and customs duties may apply.
Are your wallpapers environmentally friendly?
Yes, we prioritize eco-friendly materials and printing processes to reduce environmental impact. Please check individual product details for specific information.
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